Support and routing

Support for Aicoso products

This is the central support area for Aicoso.

If you use one of our WooCommerce products today, need help with an older ePlugins purchase, or want to understand where support and premium plans now live, this page will point you to the right path.

Email support@aicoso.com → Find the right support path

Include the product name, platform, and purchase or discovery channel so we can route you faster.

Tell us where your question started

One published support channel routes product, billing, license, renewal, and transition questions.

  1. 01

    Platform

    WooCommerce, Shopify interest, or general brand question

  2. 02

    Purchase channel

    WooCommerce Marketplace, WordPress.org, or aicoso.com

  3. 03

    Question type

    Setup, billing, license, renewal, upgrade, or transition help

Direct support channel

support@aicoso.com

Documentation

Product guides and setup help

Contact guidance

Use one direct email route

Platform routing

WooCommerce now, Shopify next

Billing / licenses

Renewals, account and plans

Transition answers

For existing ePlugins users

How we can help

Support that starts with clear routing.

Use this support area to find product documentation, platform-based product routing, purchase-channel guidance, billing, license, and renewal help, plus transition answers for existing ePlugins users.

If you are not sure where to start, use the support-routing guide below or email support@aicoso.com.

Start here if you are not sure

Aicoso support is intentionally simple at launch. Use the routing guide below, or email the team and include a few details so we can point you to the right current path.

  • Product name
  • Platform
  • Where you found or purchased it
  • What changed or what help you need

Single route

support@aicoso.com
Support by platform

Choose the platform context first.

WooCommerce is active support today. Shopify questions are handled as launch-interest or general inquiries until live products exist.

WooCommerce

Active support category

If your question is about a WooCommerce product, premium upgrade, setup issue, or existing product account, start here and use support@aicoso.com.

  • Product setup and usage
  • Premium upgrades
  • Existing account or purchase help
  • Support continuity for active products
Email WooCommerce support → View WooCommerce products

Shopify

Launch-interest only

Shopify support will be added as live products launch. Until then, Shopify-related questions should be treated as launch-interest or general brand inquiries.

  • Launch-interest questions
  • Future app updates
  • General Shopify direction
  • No mature catalog implied yet
Ask about Shopify plans →
Support by purchase channel

Route by where the product relationship started.

Different discovery and purchase channels have different first steps, but Aicoso remains the central support and premium guidance destination.

WooCommerce Marketplace

If you purchased or discovered a product through WooCommerce Marketplace, use the product-specific marketplace support path first where required, then follow linked Aicoso documentation or premium guidance.

Best for

Marketplace-listed WooCommerce products and listing-based support questions.

Get routed →

WordPress.org

If you are using a free product from WordPress.org, start with product documentation and the listed support route. For premium features or commercial guidance, continue to aicoso.com.

Best for

Free product users, setup questions, and free versus Pro decisions.

Get routed →

aicoso.com

If you purchased directly through aicoso.com, use support@aicoso.com for billing, licenses, renewals, account help, product questions, and upgrade guidance.

Best for

Premium purchases, direct customer support, and billing, license, or renewal help.

Email support →

Email support@aicoso.com with three details

Product name, platform, and purchase or discovery channel help us route your question faster.

Email support →
Billing, licenses, renewals

Premium customer questions, kept simple.

For direct premium customers, aicoso.com is the main destination for premium upgrades, account and billing questions through support@aicoso.com, license or renewal help, and product plan guidance.

If your original purchase happened under the ePlugins brand, support continuity still applies. The team and products remain the same, and we will route you to the correct current support path.

What we can route through email

  • Premium upgrades

    Plan guidance and upgrade questions

  • Billing and account questions

    Direct premium customer help

    Only direct support channel

  • License or renewal help

    Renewal, license, and access guidance

  • Product plan guidance

    Choose the right version or next step

Transition reassurance

Using an older ePlugins product?

Aicoso, formerly ePlugins, is the current parent brand for our products and support.

Same team, same products, same support.

What this means for existing users

Your product line has not been abandoned, and the support relationship has not moved to a different company.

  • Products continue under Aicoso

    Existing WooCommerce products continue with the same overall product direction and support responsibility.

  • Support now lives with Aicoso

    Use the Aicoso support pages and support@aicoso.com for help.

  • Licenses and renewals are handled

    Direct premium customers can ask about billing, license, access, and renewal guidance.

  • We will route you correctly

    Mention the product, platform, and where you originally found or purchased it.

Read the transition FAQ Email support@aicoso.com
Need help finding the right path?

Support routing without extra noise.

Start with the support-routing guide, or email the Aicoso team if you are unsure whether your question relates to WooCommerce Marketplace, WordPress.org, a direct premium purchase, or an older ePlugins account.

Email support@aicoso.com Go to support routing →
Routing example

Three details help us route faster

Product: Aicoso Dynamic Pricing Platform: WooCommerce Channel: aicoso.com

We use these details to route product, billing, license, renewal, and transition questions through one email path.

Ready to route