Support routing

Find the right support path

Use this guide to get to the right Aicoso support path based on where you use the product or where you purchased it.

If you previously knew us as ePlugins, continuity still applies. Same team, same products, same support.

Choose your path Email support@aicoso.com

If none of the routing paths match, include the product name, platform, and where you found or purchased it so we can route you faster.

Choose the path that matches where the relationship started

Marketplace, free product, direct premium, Shopify interest, or a general brand question each route differently.

  1. 01

    Where the product came from

    WooCommerce Marketplace, WordPress.org, aicoso.com, or Shopify next

  2. 02

    What kind of help you need

    Documentation, setup, billing, licenses, upgrades, or transition help

  3. 03

    Fallback if you are still unsure

    Email support@aicoso.com and we will route you to the current path

Fallback support path

support@aicoso.com
Support routing

Choose the path that matches where your product relationship started.

Scan by platform, discovery channel, or purchase channel first. If none of these match, use the general contact path or the final fallback email.

WooCommerce Marketplace

I use a product from WooCommerce Marketplace

If your product relationship started through WooCommerce Marketplace, begin with the product support path required by that marketplace listing. Then use any linked Aicoso documentation, premium plan page, or support guidance for product-specific details and upgrade options.

Best for

Marketplace-listed WooCommerce products, listing-based support questions, and marketplace-to-Aicoso routing.

Email marketplace support question
WordPress.org

I use a free product from WordPress.org

If you are using a free WooCommerce product discovered through WordPress.org, start with the product documentation and the listed support route for that product. If you need premium features, Pro comparisons, or direct commercial help, continue to aicoso.com.

Best for

Free product users, install and setup questions, and free versus Pro upgrade decisions.

Email free product question
Aicoso.com

I purchased directly from Aicoso

If you bought a premium product or plan through aicoso.com, this is your main support path for product help, billing questions, license issues, account access, renewals, and upgrade guidance.

Best for

Premium purchases, billing and account questions, license or renewal help, and direct product support.

Get premium customer support
Shopify next

I am asking about Shopify

Shopify is the next expansion track under Aicoso. If you are asking about future apps, launch timing, or product interest, use this path for updates and general inquiries. Active Shopify product support should only be published once live products exist.

Best for

Launch interest, early product questions, and Shopify expansion updates.

See Shopify updates
General contact

I have a general question about Aicoso

Use this path if your question is about the rebrand, old ePlugins references, partnership or agency inquiries, product direction, or if you are not sure which support category fits your case.

Best for

Rebrand questions, continuity questions, agency or partner contact, and general contact requests.

Read the transition FAQ Contact Aicoso
Still unsure?

Use the fallback support path.

Email support@aicoso.com with the product name, platform, and where you originally found or purchased it. We can point you to the right current path.

Email support@aicoso.com Support home
Fallback example

Three details help us route correctly

Product: Aicoso Wishlist Platform: WooCommerce Channel: WordPress.org

These three details help us point you to the current support, documentation, billing, or transition path.

Ready to route