Same team, same products, same support.
Only the brand is changing.
Transition FAQ
Aicoso, formerly ePlugins.
Same team, same products, same support.
This page explains what changed, what stayed the same, and where to go for support, licenses, renewals, premium upgrades, and older ePlugins references.
Products continue
Existing WooCommerce products continue under Aicoso.
Premium paths stay clear
Premium plans and upgrade guidance live on aicoso.com.
Support is easy to reach
Use support@aicoso.com for transition questions.
Structured answers
Transition questions, answered clearly
Use these answers to understand the relationship between ePlugins and Aicoso, what happens to products and purchases, and how to reach support.
Yes. Aicoso is the new parent brand replacing ePlugins as the active public-facing brand for our products, premium plans, and support.
Yes. The team behind the products remains the same.
The brand is changing, but product continuity remains in place. Existing WooCommerce products continue under Aicoso, with the same overall product direction and support responsibility.
Support continues under Aicoso. If you previously knew us as ePlugins, use the Aicoso support pages and email support@aicoso.com for help.
If you purchased a premium product directly, aicoso.com is the main destination for account, billing, license, renewal, and purchase guidance. Older ePlugins customers are supported by the same underlying team.
Go to aicoso.com for premium product plans, upgrade paths, and direct commercial relationships.
The change makes the business easier to understand and scale. Aicoso gives the company one parent brand across products, support, premium plans, and future platform launches.
Yes. Shopify is part of the same Aicoso parent brand. It is the next expansion track after WooCommerce, not a separate company or separate public brand.
We are updating links during the transition. If you land on an older ePlugins page and cannot find what you need, contact Aicoso support and we will route you correctly.
Contact support@aicoso.com. Include the product name, platform, and where you originally found or purchased it so we can route you faster.
Still unsure?
Ask Aicoso support to route you.
There is no separate support portal promised at launch. Email the Aicoso team and include the product name, platform, and original purchase or discovery channel.